Return Policy: At Tyner Pond Farm, our goal is to provide you with the highest quality meat products and ensure your complete satisfaction. While it is challenging for us to accept returns on perishable items, we understand that exceptional circumstances may arise. If you are dissatisfied with your purchase, please reach out to our customer service team within 48 hours of receiving your order, and we will do our best to address your concerns.
Refund Process: In the event that you are not completely satisfied with your purchase, we will gladly offer a full credit. To initiate the refund process, please contact our customer service team with details about the issue you encountered. We may request supporting documentation or photos to better understand the situation. Once approved, we will process your refund within a reasonable timeframe.
Conditions for Refunds: To qualify for a refund, the following conditions must be met:
Contact our customer service team within 48 hours of receiving your order.
Provide detailed information about the issue you encountered and any supporting documentation if requested.
Return the unused portion of the product in its original packaging, if applicable.
Please note that due to the perishable nature of our products, we cannot accept returns or issue refunds for items that have been partially or fully consumed, or for orders that were not properly stored according to our guidelines.
We appreciate your understanding and cooperation in our efforts to ensure your satisfaction. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.